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Latest SAP C-TS470-2412 Questions | C-TS470-2412 Test Price

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SAP C-TS470-2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 2

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

Topic 3

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

Topic 4

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q68-Q73):

NEW QUESTION # 68
What are characteristics of an in-house repair process? Note: There are 3 correct answers to this question.

A. An in-house repair process requires the Service with Advanced Execution scenario.
B. For each repair object, a service contract item must be assigned.
C. Credit checks can be executed in repair orders and repair quotations.
D. Advanced Returns Management (ARM) can be used for customer returns.
E. Items can be added to repair orders using service order templates.

Answer: C,D,E

Explanation:
The in-house repair process (scope item 3XK) has specific characteristics:
* Advanced Returns Management (ARM) can be used for customer returns: ARM integrates with in- house repair to manage return authorizations and goods receipt.
* Items can be added to repair orders using service order templates: Templates streamline adding standard repair items to orders.
* Credit checks can be executed in repair orders and repair quotations: Credit management is supported to ensure customer creditworthiness.
* For each repair object, a service contract item must be assigned: Contracts are optional, not mandatory for repair objects.
* An in-house repair process requires the Service with Advanced Execution scenario: Advanced execution is an enhancement, not a requirement for basic in-house repair.These align with SAP's in- house repair design."In-house repair supports ARM for returns, templates for order items, and credit checks." (SAP Signavio Process Navigator, In-House Repair).

NEW QUESTION # 69
Which functions are defined in the item category configuration? Note: There are 2 correct answers to this question.

A. Billing plan type
B. Contract item filter by product list
C. Product type
D. Billing relevance

Answer: A,D

Explanation:
Item category configuration in SAP S/4HANA Service defines item behavior:
* Billing plan type: Specifies if and how billing plans (e.g., periodic, milestone) are applied to the item.
* Billing relevance: Determines whether the item is billable (e.g., A for order-related billing) and how it' s processed in billing documents.
* Contract item filter by product list: Not a standard function in item category configuration.
* Product type: Defined in material/service master data, not item category.This is set in Customizing under Service # Transactions."Item category configuration defines billing plan type and billing relevance for service items." (SAP Help Portal, Item Category Configuration).

NEW QUESTION # 70
Which of the following are examples of issues that the Service Order Issues app can display directly? Note:
There are 3 correct answers to this question.

A. Contract Expired
B. Negative Margin
C. SLA Issue
D. Not Fully Billed
E. No Confirmations

Answer: C,D,E

Explanation:
TheService Order Issuesapp in SAP S/4HANA Cloud Private Edition, Service (Fiori app) provides real-time visibility into service order problems:
* Not Fully Billed: Displays orders with incomplete billing, a common issue tracked for revenue assurance.
* No Confirmations: Highlights orders lacking confirmations (e.g., time or material), indicating delays in execution tracking.
* SLA Issue: Shows orders breaching service level agreements (e.g., response time), critical for contract compliance.
* Contract Expired: While relevant, this is typically monitored in contract management apps, not directly in the Service Order Issues app.
* Negative Margin: Margin analysis is part of profitability apps, not a direct focus of this app.This aligns with the app's purpose in scope item 3D2 (Service Order Management)."The Service Order Issues app displays issues like Not Fully Billed, No Confirmations, and SLA Issues for proactive resolution." (SAP Fiori Apps Reference Library).

NEW QUESTION # 71
What are examples of customizing activities required for an in-house repair process? Note: There are 3 correct answers to this question.

A. Define Basic Settings for Transactions
B. Define Derivation of Attendance Type, Activity Type, and Cost Element
C. Define Number Ranges
D. Define Partner Determination Procedure
E. Enable Item-Based Accounting for Service Management

Answer: A,C,E

Explanation:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition requires specific customizing activities to set up the system:
* Enable Item-Based Accounting for Service Management: This is critical for in-house repair to activate item-level cost and revenue tracking, ensuring accurate financial postings for repair orders.
* Define Basic Settings for Transactions: This includes configuring transaction types (e.g., REPA for repair orders) and item categories, which are foundational for processing in-house repairs.
* Define Number Ranges: Number ranges must be defined for repair orders and related documents to ensure unique identification and proper document flow.
* Define Derivation of Attendance Type, Activity Type, and Cost Element: This is more relevant to time recording or project accounting, not a core requirement for in-house repair.
* Define Partner Determination Procedure: While useful, it's not mandatory for the basic in-house repair process setup.These activities are outlined in the SAP Best Practices for in-house repair configuration."Customizing for in-house repair includes enabling item-based accounting, defining transaction settings, and setting up number ranges." (SAP Signavio Process Navigator, In-House Repair).

NEW QUESTION # 72
What can you use to speed up the creation of new service contracts by reusing existing information?

A. Service contract quotations
B. Product bundles
C. Service contract templates
D. Service order templates

Answer: C

Explanation:
Creating service contracts in SAP S/4HANA Cloud Private Edition, Service can be time-consuming if done from scratch. To streamline this process, SAP provides tools to reuse existing data. The correct answer is service contract templates(Option D).
A service contract template is a predefined structure that includes standard data such as items, pricing conditions, billing plans, and service objects. When creating a new service contract, you can select a template and adapt it to the specific customer or scenario, significantly reducing manual entry and ensuring consistency.
* Service contract quotations (A):These are preliminary documents used to propose a contract to a customer, but they are not designed for reuse as templates for contract creation.
* Service order templates (B):These are used to standardize service orders, not service contracts, and thus do not apply here.
* Product bundles (C):These group products or services together but are not templates for creating contracts; they are more relevant to sales or service items.
"Service contract templates enable the rapid creation of new contracts by providing reusable structures with predefined data, such as items and conditions, which can be adjusted as needed."

NEW QUESTION # 73
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